Thanks for your reply.
1. How to find workflow by queue entry number?
Navigate to Site > Utilities > Queue Management
Click on View Information icon in WfPropagationQueue
Search for Queue entry 367019
Click on link to workflow
I can't find queue entry in WfPropagationQueue or other queue, so I try to find it in database by using SQL, but I can't associate queueentry with workflow. Do you have any good advice?
2. How to find root cause?
In workflow process manager search for last activity in grey or activity in red
Workflow activity in grey = completed activity
Workflow activity in green = started activity
Workflow activity in red = stopped activity
I check workflow process manager, but no activitys in grey or red, as I said activity A(green) finished and activity B(no colour) not start.