This is getting more strange. I received another reply from tech support regarding the Server Manager tools for clearing the client side Windchill cache. To me the reply seems to not only contradict the functionality as it has been discussed in threads on this board, it contradicts PTC's own help pages, documents from the knowledge base and what I've observed when I run the tools.
The latest from support is:
"The Clear cache functionality in the cache tab of the server management window does not clear the local client cache. It only helps to clear the login details and basic details from the cache.
PTC recommends customer to rename the cache directory (.wf ) if they wish to clear their local client cache."
Unless the functionality has changed with newer releases / software combinations, and that is what support is refering to, there seems to be some conflicting information regarding what the cache managment tools and settings actually do. I was going to recommend that users use the cache tools off of the Server Manager interface on a periodic basis, but it seems PTC recommends starting with a new cache directory instead.
Can any other admins out there chime in with their experience? How about anyone from PTC regarding "official" recommendations?
Here are some screen captures from PTC's help pages in Pro/E and from the knowledge base. There is more in Windchill documentation, too.
