Garrett,
Thank you for the information. It is very informative. I was aware of the fact that changing the email templates would affect all workflow notifications - hence my interest in the scripts that they use.
I tried looking up "Workflow Email Notifications" in the Windchill Help Center, but I do not get much useful information there. It just gives generic information, saying that you can make custom templates and refers you to the Customization Guide, but the Customization Guide doesn't talk about the scripts for email customization.
Are you using a different version of Windchill? I am on Windchill 10.0 M040.
I do have a copy of the Windchill Java Doc and API, but I don't know where to look for the methods to which you are referring. Do you know which class they are in?
Thanks,
Ben