I ran into a similar issue when I was installing Windchill 10.2 M020. Our installation is on Linux with Windchill and the Gateway Server on one machine and Cognos10 on another. We had multiple issues including missing 32-bit shared libraries and problems with the encryption key on the Gateway Server. We had to work with Tech Support to resolve these issues and get our installation complete. I didn't have any trouble with the Windows installation where all components were installed on the same machine. It really helps to find the actual error message buried in the log files.
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