Brian,
I had an issue with one of my Users using CreoView with Chrome, check his chrome version, if its 42 or above apply the below to enable Java, worked for us
Enable Java on Google Chrome 42 and higher
The Java plug-in for web browsers relies on the cross platform plugin architecture NPAPI, which has long been, and currently is, supported by all major web browsers. Google announced in September 2013 plans to remove NPAPI support from Chrome by "the end of 2014", thus effectively dropping support for Silverlight, Java, Facebook Video and other similar NPAPI based plugins. Recently, Google has revised their plans and now state that they plan to completely remove NPAPI by late 2015.
You will find more details on the Oracle Website.
Since version 42, Google Chrome is not supporting NPAPI anymore. End-users will need to manually enable it.
Here are the steps to enable NPAPI support in your Chrome 42+ browser:
1. Type the following URL in Chrome: chrome://flags/#enable-npapi
2. Click the Enable link for the Enable NPAPI configuration option.
3. Click the Relaunch button that now appears at the bottom of the configuration page.