Hi, Steve,
There's a lot of information about workflow creation and customization in the Windchill 10.1 Help Center; you may want to start with the following topic, which provides an overview of the levels of workflow process support in Windchill ProjectLink 10.1:
Regards,
Jane
Jane Zupfer
VP, Enterprise Products Publications
T763.957.8299 Ejzupfer@PTC.com
PTC.com