We actually had a java app along with a custom jsp page written for the information that we need. It also does an end item where used collection of only active items. Actually, one shouldn't use the OOTB workflow. You should always at least copy it to your own workflow. This is so that if PTC changes something in the OOTB, which they have, it doesn't affect you. Our workflow though is custom to our processes. We did have to do some give and take though between keeping old processes and improving to new processes. Some things just were not relevant anymore.
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