Hi Scott, We are still having issues. Testing with the mapped drive gave the same errors as working thru a network drive.
PTC asked for the following
I will need the following details in order to proceed further, as I’m unable to reproduce this issue on our test servers.
1. Output of windchill version command in a text file.
2. Mention the detailed steps followed to reproduce the issue or include the screen recording.
3. Versions (including service packs) for:
a. OS
b. MS Office
c. Internet Explorer
d. DTI (see about tab in the Configuration UI).
4. Time when the problem was observed.
5. Method server logs with following verbosities enabled and only from the time you started to reproduce the issue to the time the problem was seen.
a. Please enable the following log4jMethodServer.properties configuration before proceeding to reproduce the issue.
b. log4j.logger.com.ptc.windchill.enterprise.doc=ALL
c. log4j.logger.com.ptc.windchill.enterprise.attachments=ALL
d. log4j.logger.com.ptc.windchill.enterprise.nativeapp.msoi=ALL
e. log4j.logger.com.ptc.windchill.enterprise.wip=ALL
f. log4j.logger.wt.fv =ALL
g. log4j.logger.wt.content =ALL
6. DTI verbose logging needs to be captured after reproducing the issue:
a. Select All for Debug Output drop down while checking the box to capture the logging for DTI. This is typically done from the Configuration UI.
b. The logs will be located at %USERPROFILE%\LOCALS~1\Application Data\PTC\Desktop Integration on Windows XP and at %TEMP%/../PTC/Desktop Integration on Windows Vista/7. Alternatively, you can follow the logs and user data shortcut under the DTI installation. ZIP the whole logs folder and send it across after issue is reproduced.
After that, they requested the Fiddler logs.
I have been testing with only working on local files in my Default file path and have incurred only one Windows Explorer crash today.
We are still trying to work with them, but its a challenge as they cannot reproduce.