Dean, are they running a supported version of IE or whatever browser you are using? I have users here that upgrade to IE11 and then we have Creo View issues (have to stay at IE10 or lower). As far as the black screen, I have seen this only with older version of CV, running Creo View 3.0 seems to have fixed that issue. WC 10.0 M040 - CV 3.0 M020
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