Hello,
we've got this kind of issue.
Try to set to "false" or "none" all the revise collector preferences.
And collect manually the reference document or dependencies ...
In our case, it was a reference document that the user have no read access rules ... It does not work if preferences are set to "all" , but work if collected manually ...
try the same action as "wcadmin" to know if it is an access rule issue ...
regards