It sounds like you might be running into the issue from CS38085. Take a look at the below article and see if that describes your situation:
https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS38085
It sounds like you might be running into the issue from CS38085. Take a look at the below article and see if that describes your situation:
https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS38085